Policies

By accessing this website, creating an enquiry, or placing an order, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• The information you provide is accurate and complete.
• You agree to comply with these Terms and all applicable laws.

Puliyappatta Ayurveda offers handcrafted Ayurvedic wellness products.

As many of our products are prepared using natural ingredients and traditional methods:

• Colour, aroma, texture, and consistency may vary slightly between batches.
• Seasonal variations in herbal ingredients are natural.
• Minor variations do not indicate a defect and do not affect product quality.

Product images on the website are for illustrative purposes. Actual products may vary slightly in appearance due to lighting, packaging updates, or natural ingredient characteristics.

We strive to provide accurate product descriptions, ingredient information, and usage instructions.

However:

• Individual experiences may vary.
• Product information is provided for general informational purposes.
• We reserve the right to correct typographical errors, pricing mistakes, or inaccuracies without prior notice.

• All prices are displayed in Indian Rupees (INR).
• Prices include applicable taxes unless stated otherwise.
• Shipping charges, if applicable, will be displayed during checkout.
• Prices may change without prior notice.

Once an order is confirmed, the price paid at checkout will remain applicable for that order.

After placing an order:

• You will receive an order confirmation.
• Acceptance of an order is subject to product availability and successful payment.
• We reserve the right to refuse or cancel any order if fraudulent activity, pricing errors, technical issues, or stock limitations are identified.

If payment has already been received for a cancelled order, the amount will be refunded through the original payment method.

Payments are processed securely through authorised payment gateway partners.

We currently accept payment through supported methods available during checkout, including Razorpay and other approved payment options.

Puliyappatta Ayurveda does not store your complete payment card details or banking credentials.

Orders are dispatched after successful payment confirmation.

• Orders are generally dispatched on working days.
• Delivery is typically completed within 10 working days (excluding Sundays and public holidays).
• Delivery timelines are estimates and may vary due to circumstances beyond our control, including weather conditions, transportation delays, postal delays, strikes, natural disasters, or other unforeseen events.

Orders are shipped within India only.

Complete details are available in our Shipping Policy.

Customers may request cancellation only before the order has been dispatched.

Once an order has been dispatched, cancellation requests cannot be accepted.

To request a cancellation, please contact our support team as soon as possible.

Puliyappatta Ayurveda follows a Replacement-Only Policy.

Refunds are generally not provided except where required under applicable law.

Replacement is available only when:

• The product is damaged during transit.
• The damage is reported within 24 hours of delivery.
• A complete, uninterrupted unboxing video and clear photographs are provided.

Claims without an unboxing video cannot be processed.

More details are available in our Refund & Replacement Policy.

Customers are responsible for using products according to the instructions provided.

We strongly recommend:

• Performing a patch test before first use.
• Discontinuing use if irritation occurs.
• Consulting a qualified healthcare professional if you have known allergies, medical conditions, are pregnant, or are breastfeeding.

Puliyappatta Ayurveda shall not be responsible for adverse reactions resulting from misuse, failure to follow instructions, or undisclosed allergies.

Our products are based on traditional Ayurvedic principles.

They are intended to support general wellness and personal care.

Unless specifically approved under applicable regulations, our products are not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary depending on personal health, lifestyle, and other factors.

The website provides general information regarding our Ayurvedic eye care heritage and clinical services.

Please note:

• Consultations and treatments are provided only at our clinic.
• We do not diagnose medical conditions through the website, email, WhatsApp, or telephone.
• Information on the website should not be considered medical advice or a substitute for an in-person consultation.

Unless otherwise stated, all content on this website, including but not limited to:

• Logos
• Brand names
• Product names
• Text
• Photographs
• Graphics
• Illustrations
• Icons
• Website design
• Videos
• Documents

is the intellectual property of Puliyappatta Ayurveda and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to our systems.
• Upload malicious software or harmful code.
• Interfere with website functionality.
• Misrepresent your identity.
• Use automated tools to scrape website content without permission.

Violation of these Terms may result in suspension of access and legal action where appropriate.

Our website may contain links to third-party websites or services.

We are not responsible for:

• Third-party content
• Privacy practices
• Products
• Services
• Availability of external websites

Your interactions with third-party websites are governed by their respective terms and policies.

To the maximum extent permitted by law, Puliyappatta Ayurveda shall not be liable for:

• Indirect or consequential losses
• Business interruption
• Loss of profits
• Delayed deliveries caused by third parties
• Allergic reactions resulting from known sensitivities
• Improper use of products
• Website downtime due to technical issues beyond our control

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Puliyappatta Ayurveda shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fire
• Epidemics or pandemics
• Government restrictions
• Postal disruptions
• Transportation failures
• Power outages
• Labour disputes

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

We reserve the right to update or modify these Terms at any time.

Any revisions will become effective upon publication on this website.

Continued use of the website after changes constitutes acceptance of the updated Terms.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Palakkad District, Kerala, unless otherwise required by applicable law.

We currently ship only within India.

At present, we do not offer international shipping.

• Orders are processed only after successful payment confirmation.
• Orders are generally processed on all working days.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During peak seasons, festivals, or promotional events, order processing may require additional time.

We strive to dispatch all orders as quickly as possible.

Estimated delivery time is:

Within 10 working days from the date of payment confirmation.

Working days exclude:

• Sundays
• Public holidays

Delivery timelines are estimates and may vary depending on the destination, postal operations, weather conditions, or other unforeseen circumstances.

All orders are shipped through India Post.

Once your order has been dispatched, tracking updates will be sent by India Post via SMS to the mobile number provided during checkout.

• A standard shipping charge of ₹49 is applicable for orders below ₹2,000.
• Free shipping is available on orders with a cart value of ₹2,000 or above.

Shipping charges, if applicable, will be displayed during checkout before payment.

After dispatch:

• Tracking details will be provided by India Post via SMS.
• Customers may track their shipment using the India Post tracking service.

If your order has not been delivered within the estimated delivery period, please contact us for assistance.

Manual tracking support will generally be provided after 10 working days from dispatch if delivery issues arise.

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Adverse weather conditions
• Natural disasters
• Public holidays
• Postal service delays
• Transportation disruptions
• Government restrictions
• Remote serviceable locations
• High seasonal order volumes

Such delays do not qualify for order cancellation or refund.

Customers are responsible for providing a complete and accurate delivery address, including:

• House/Building Name or Number
• Street/Locality
• Village/Town/City
• District
• State
• PIN Code
• Mobile Number

Puliyappatta Ayurveda shall not be responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer.

If a delivery cannot be completed due to reasons such as:

• Incorrect address
• Incorrect mobile number
• Recipient unavailable
• Refusal to accept the parcel

the shipment may be returned by India Post.

In such cases:

• Re-shipping charges may apply.
• Refunds will not be issued for undelivered orders caused by incorrect information or failure to receive the shipment.

If your package appears visibly damaged upon delivery:

• Record a complete, uninterrupted unboxing video while opening the parcel.
• Inspect the products immediately.
• Report any transit damage within 24 hours of delivery.

Replacement requests submitted without a complete unboxing video cannot be processed.

An order shall be considered successfully delivered once it has been marked as delivered by India Post to the address provided during checkout.

Any concerns regarding delivery should be reported promptly after receipt of the parcel.

Puliyappatta Ayurveda reserves the right to modify this Shipping Policy at any time to reflect changes in business operations, shipping partners, or legal requirements.

The latest version will always be available on this page.

Customers may request cancellation of an order only before it has been dispatched.

Once an order has been dispatched, it cannot be cancelled.

Cancellation requests should be made as early as possible to ensure they can be processed before shipment.

If an eligible cancellation is approved, the payment will be refunded through the original payment method within a reasonable processing period.

As our products are handmade and prepared using natural Ayurvedic ingredients, we do not offer refunds on delivered products except where required under applicable law.

Refunds will not be provided for reasons including, but not limited to:

• Change of mind
• Ordering by mistake
• Personal dislike of fragrance, colour, or texture
• Individual preference
• Delay caused by postal or courier services
• Incorrect delivery information provided by the customer
• Failure to perform a patch test before use
• Mild individual allergic reactions or sensitivities to herbal ingredients

We encourage customers to carefully read the product description and usage instructions before placing an order.

We offer replacement only if a product is damaged during transit.

To be eligible for a replacement:

• The damage must be reported within 24 hours of delivery.
• A complete and uninterrupted unboxing video must be recorded from the moment the sealed package is opened until all contents are clearly shown.
• Clear photographs of the damaged product and its packaging must also be provided if requested.

After verification, an eligible replacement will be dispatched at no additional cost.

Replacement or refund requests cannot be accepted in the following situations:

• No unboxing video is available.
• The unboxing video is edited, paused, incomplete, or starts after the package has already been opened.
• Damage is reported after the specified reporting period.
• The product has already been used.
• The product has been damaged due to improper handling, storage, or misuse after delivery.
• The customer refuses delivery without a valid reason.

Our products are handcrafted using natural Ayurvedic ingredients.

Therefore, slight variations in the following are completely normal:

• Colour
• Aroma
• Texture
• Consistency
• Natural settling of oils or ghee
• Seasonal variations in herbal ingredients

These natural characteristics are not considered manufacturing defects and do not qualify for replacement or refund.

Some formulations contain natural oils and ghee.

During storage or transportation, a light white layer may occasionally appear on the surface.

This is a natural characteristic of the formulation and is not fungal growth or product spoilage.

Simply wipe the surface gently using a clean cloth or tissue before use.

We strongly recommend performing a patch test before first use.

As every individual’s skin is unique, herbal ingredients may occasionally cause irritation or allergic reactions in sensitive persons.

Puliyappatta Ayurveda cannot accept refund or replacement requests based on individual skin compatibility or allergic reactions.

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered due to:

• Incorrect address
• Incorrect PIN code
• Incorrect contact number
• Recipient unavailable
• Refusal to accept the parcel

any additional shipping charges for re-dispatch shall be borne by the customer.

Once a replacement request is received:

1. Our team will review the submitted evidence.
2. If the claim is approved, a replacement order will be processed.
3. Replacement dispatch timelines may vary depending on product availability and operational requirements.

Puliyappatta Ayurveda reserves the right to reject claims that do not satisfy the requirements of this policy.

For hygiene and safety reasons, opened or used personal care products cannot be returned unless they are damaged during transit and qualify under our Replacement Policy.

Puliyappatta Ayurveda reserves the right to modify this Refund, Replacement & Cancellation Policy at any time without prior notice.

The latest version will always be available on this page.

Before using any product for the first time:

• Read the product label and directions carefully.
• Perform a patch test, especially if you have sensitive skin or known allergies.
• Use only as directed.
• Keep the product out of reach of children.

If irritation or discomfort occurs, discontinue use immediately and consult a qualified healthcare professional if necessary.

A patch test helps identify possible skin sensitivities before regular use.

1. Apply a small amount of the product to the inside of your wrist or behind your ear.
2. Leave it undisturbed for 24 hours.
3. If no irritation, redness, itching, or discomfort occurs, the product can generally be used as directed.
4. If any reaction develops, discontinue use.

To help maintain the quality of your products:

• Store in a cool, dry place.
• Keep away from direct sunlight and excessive heat.
• Always close the lid or cap tightly after use.
• Avoid introducing water into the container unless the product instructions specifically allow it.
• Use clean, dry hands or a clean applicator whenever possible.

Proper storage helps preserve the product’s texture, aroma, and shelf life.

Because our products are handcrafted using natural ingredients, you may notice slight variations in:

• Colour
• Aroma
• Texture
• Consistency

These variations are completely normal and reflect the natural characteristics of Ayurvedic ingredients. They do not affect product quality or safety.

Some formulations contain natural oils and ghee.

During storage or transportation, a light white layer or slight separation may occasionally appear.

This is a natural characteristic of the ingredients and is not fungal growth or product spoilage.

Simply wipe the surface gently with a clean cloth or tissue before use.

Each product has its own recommended shelf life.

Please refer to the product packaging for:

• Manufacturing Date
• Batch Number
• Expiry Date or Best Before period

Do not use products beyond their expiry date.

For the best experience:

• Follow the directions provided with each product.
• Avoid excessive application unless instructed otherwise.
• Keep containers tightly closed after every use.
• Do not share personal care products where hygiene may be a concern.

Unless specifically stated otherwise, our personal care products are intended for external use only.

Avoid contact with:

• Eyes
• Inside of the nose
• Mouth
• Broken or severely irritated skin

If accidental contact occurs, rinse thoroughly with clean water.

If you are:

• Pregnant
• Breastfeeding
• Under medical treatment
• Living with a chronic health condition

please consult a qualified healthcare professional before using any herbal or Ayurvedic product.

Products should be used on children only under adult supervision and according to the intended age group and product instructions.

Our packaging is designed to protect the quality of the product during transportation and storage.

Please inspect your order upon delivery.

If you receive a product damaged during transit:

• Record a complete, uninterrupted unboxing video.
• Report the damage within 24 hours of delivery.
• Refer to our Refund, Replacement & Cancellation Policy for complete details.

Once the product is finished:

• Dispose of empty containers responsibly.
• Where local recycling facilities are available, recycle packaging materials according to your municipality’s guidelines.

We encourage environmentally responsible disposal whenever possible.

If you have any questions about product usage, storage, or care, our customer support team will be happy to assist you.

Every product from Puliyappatta Ayurveda is prepared with care, guided by generations of Ayurvedic tradition and a commitment to quality. By following the recommended usage and storage guidelines, you can enjoy the best possible experience while preserving the integrity of our handcrafted formulations.

The content published on this website, including product descriptions, ingredient information, articles, blogs, and educational material, is provided for general informational and educational purposes only.

It should not be interpreted as medical advice, diagnosis, prescription, or treatment.

Puliyappatta Ayurveda manufactures handcrafted products based on traditional Ayurvedic principles and time-honoured formulations.

Our products are intended to support personal care and general wellness.

Unless specifically approved under applicable laws, our products are not intended to diagnose, treat, cure, or prevent any disease.

Every individual is unique.

The effectiveness and experience of Ayurvedic products may vary depending on factors such as:

• Body constitution (Prakriti)
• Lifestyle
• Diet
• Existing health conditions
• Skin type
• Hair type
• Individual sensitivities

For this reason, no specific outcome or result can be guaranteed.

Before using any skincare, haircare, lip care, or personal care product for the first time, we strongly recommend performing a patch test.

Apply a small amount of the product to a discreet area of skin and observe for 24 hours.

Discontinue use if irritation, redness, itching, or discomfort occurs.

If symptoms persist, seek advice from a qualified healthcare professional.

Our products contain natural herbs, oils, waxes, and other plant-based ingredients.

Although carefully selected, some individuals may experience allergic reactions or sensitivities to specific ingredients.

Customers are responsible for reviewing the ingredient list before use.

Puliyappatta Ayurveda shall not be held responsible for allergic reactions arising from known or unknown sensitivities.

Our products are handcrafted in small batches using natural Ayurvedic ingredients.

As a result, slight variations may occur in:

• Colour
• Aroma
• Texture
• Consistency
• Herbal fragrance
• Seasonal appearance

These variations are natural characteristics of handmade products and do not indicate a defect or compromise product quality.

Certain formulations contain natural oils and ghee.

During storage or transportation, a light white layer or slight separation may occasionally appear.

This is a natural characteristic of the ingredients and is not fungal growth or product spoilage.

Simply wipe the surface gently with a clean cloth or tissue before use.

To maintain product quality:

• Store products in a cool, dry place.
• Keep away from direct sunlight and excessive heat.
• Close the container tightly after use.
• Keep products out of reach of children.

Improper storage may affect the appearance, texture, or shelf life of natural products.

The shelf life of each product varies depending on its formulation.

Customers should always refer to the product packaging for:

• Manufacturing Date
• Batch Number
• Expiry Date or Best Before Period
• Storage Instructions

Products should not be used after the expiry date.

If you are:

• Pregnant
• Breastfeeding
• Under medical treatment
• Living with a chronic health condition

please consult a qualified healthcare professional before using any herbal or Ayurvedic product.

Unless specifically stated otherwise, our personal care products are intended for external use only.

Avoid contact with the eyes, inside of the nose, mouth, or other sensitive areas.

If accidental contact occurs, rinse thoroughly with clean water.

Products should only be used on children under the supervision of a parent or guardian and in accordance with the product’s intended age group and usage instructions.

Puliyappatta Ayurveda has a long-standing heritage in traditional Ayurvedic eye care.

However, the information provided on this website is intended solely for educational and informational purposes.

We do not provide medical diagnosis, prescriptions, or treatment through this website, email, WhatsApp, social media, or telephone.

Traditional Ayurvedic eye consultations and treatments are available only through an in-person consultation at our clinic, where each patient is individually assessed before any treatment is recommended.

No information on this website should be considered a substitute for professional medical advice or an in-person consultation.

Our website and products are not intended for emergency medical situations.

If you experience:

• Sudden vision loss
• Severe eye pain
• Serious allergic reactions
• Difficulty breathing
• Chest pain
• Any other medical emergency

please seek immediate medical attention from the nearest hospital or emergency healthcare provider.

While we strive to ensure that all information published on this website is accurate and up to date, Puliyappatta Ayurveda makes no warranties regarding the completeness, accuracy, or suitability of the information provided.

Information may be updated periodically without prior notice.

By purchasing or using our products, you acknowledge that:

• Product use is at your own discretion.
• You are responsible for following the instructions provided with each product.
• Puliyappatta Ayurveda shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from improper use, misuse, failure to follow instructions, undisclosed allergies, or circumstances beyond our reasonable control.

Nothing in this disclaimer limits any rights available to consumers under applicable law.

By using this website or purchasing products from Puliyappatta Ayurveda, you acknowledge that you have read, understood, and agreed to this Medical & Product Disclaimer.